General Information:

Position: Tax Compliance Analyst Client Success Rep
Location: Remote 

At NOTICENINJA, we are a dynamic and fast-paced startup that values adaptability and flexibility. We are looking for a Tax Compliance Analyst Client Success Representative to join our growing team, who has a passion for providing exceptional customer service and a deep love for tax notice compliance.

The ideal candidate should have extensive experience in tax notice management and a solid understanding of the technical aspects of our platform.  We believe in going the extra mile and doing whatever it takes to get the job done. We are passionate about our platform and our clients, and we are committed to providing exceptional service. As a Tax Compliance Analyst Client Success Representative, you will be expected to take ownership of your work and to be productive in finding solutions to any problems that arise. As a member of our team, you can expect shifting responsibilities and to wear many hats. We look for individuals who are comfortable with change and can pivot quickly to meet new challenges. If you are excited about the opportunity to work in a dynamic startup environment and you are eager to learn and grow with us, then we encourage you to apply for this role.  

Responsibilities:  

• Manage client relationships and respond to inquiries in a timely manner  
• Work closely with the sales, onboarding, and technical teams to ensure client needs are met  

• Conduct training sessions with clients on the NOTICENINJA platform  
• Collaborate with internal teams to identify and resolve any technical issues  
• Maintain accurate and up-to-date client records in CRM  
• Monitor and track client usage of the platform  
• Provide feedback and suggestions to improve the NOTICENINJA platform and services  

• Ensure client satisfaction and retention  
• Develop and manage project plans and timelines to ensure successful and on-time project delivery.  
• Identify and assess customers’ needs to achieve satisfaction  
• Provide accurate, valid and complete information by using the right methods/tools  
• Meet personal/customer service team targets and case handling quotas  

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  
• Follow communication procedures, guidelines and policies  
• Take the extra mile to engage customers  

Requirements:  

• 3 – 5 years proven customer support experience as a Client Service Representative  
• 3 – 5 years' experience with tax notice compliance 
• Track record of over-achieving goals  
• Strong Zoom/Teams contact handling skills and active listening  

• Familiarity with CRM systems and practices  
• Customer orientation and ability to adapt/respond to different types of characters  
• Excellent communication and presentation skills  
• Ability to multi-task, prioritize, and manage time effectively  

Skills:  

• Excellent communication skills, both verbal and written  
• Strong interpersonal skills and the ability to build and maintain relationships with clients  
• Empathy and patience in dealing with client concerns and issues  

• Problem-solving and critical-thinking skills to find creative solutions to complex problems  
• Attention to detail and the ability to manage multiple tasks and priorities simultaneously  
• Technical aptitude to understand and explain complex software products  
• Ability to work effectively both independently and as part of a team  
• Strong time-management and organizational skills to meet deadlines and manage client expectations  

• Ability to remain calm and professional under pressure  
• Flexibility and adaptability to changing circumstances and client needs  
• Willingness to go above and beyond to ensure client satisfaction  
• Strong customer service orientation and a desire to provide exceptional client experience.  
• Professional awareness and the ability to understand and maintain the highest standards of professionalism and ethical behavior in all work-related interactions, including with clients, colleagues, and management.  

Compensation, Benefits and Fun

• Competitive salary and commission plan
• Opportunity to work in a fast moving, high growth SaaS company
• 2 weeks earned Personal Time Off
• Company paid Healthcare, Dental & Vision plans
• Strong, results-oriented culture

About NOTICENINJA

• We are a new leading-edge technology company. Our mission is to improve the lives and careers of tax and finance departments through the use of our world-class, tax notice resolution and compliance solution with best-in-class workflows and data management, while providing the best client service in the industry.